Do Your Homework
The key questions to ask before choosing a Design–Build company
Hiring the right Design–Build studio can make all the difference in a renovation. With so many options online, it’s easy to fall down that rabbit hole of glossy portfolios that inevitably pop up when you do a “best renovation companies in the GTA” Google search.
To help simplify the decision-making process, I spoke with Westrose’s design team, who explains that asking the right questions upfront can help homeowners and business owners cut through the noise and find a team that delivers both creativity and results. Below are the questions you should be asking—along with the answers and actions that signal you’re on the right track.
1. What is your design process like?
A structured design process is the backbone of any successful renovation. “We start with an initial consultation to understand a client’s lifestyle, goals, and vision,”. From there, Westrose develops mood boards, floor plans, and material selections so homeowners can see and feel the design direction. Once the concept is refined and approved, the team handles procurement and project management to stay on schedule and on budget. The final installation and styling phase ensures every detail comes together seamlessly. If a firm can’t clearly explain its process, it’s a sign to ask more questions.
See below showcasing one of our client’s “before and after” transformation and how everything came to life.
Before
After
2. How involved will I be in the project?
Every homeowner has a different comfort level when it comes to their involvement. Some enjoy a hands-on approach, selecting materials and approving each detail, while others prefer to lean on the design team’s expertise. “We tailor our approach to match each client’s style and availability,”. Regular updates and clear expectations help homeowners stay informed without feeling overwhelmed.
3. How do you handle communication and updates?
Communication is critical. Westrose sets expectations from the start, outlining timelines, responsibilities, and indicating points when client input is needed. Westrose emphasizes the importance of visuals:
“Design boards, material samples, and progress photos keep clients connected to the transformation.”
—Westrose Design Team
Any challenges that arise are addressed promptly with recommended solutions, so homeowners always feel in control and confident.
Before
After
4. Can my project be completed within my financial parameters?
Budget conversations are handled with transparency and collaboration. Westrose reviews priorities with clients, distinguishing must-haves from nice-to-haves, and provides clear cost estimates. “We also offer creative alternatives for areas where adjustments can be made without compromising the overall vision.” This approach ensures the project aligns with both the homeowner’s goals and their financial comfort zone.
5. What does a typical project timeline look like?
Westrose breaks each project into clear, manageable phases that follow the design process. Proactive scheduling, open communication, and milestone tracking help keep everything on track, giving homeowners peace of mind from concept to completion.
6. What are some of the red flags to watch out for before I sign on with a contractor?
Not all firms deliver what they promise. Westrose advises looking out for vague communication, overpromising without concrete plans, and resistance to written agreements. These are signs a company may talk more than it delivers, especially on complex renovations.
Doing homework before you hire a company helps Toronto property owners avoid common pitfalls and feel confident they’ve found a Design–Build team that speaks their language and can be fully trusted to bring their vision to life.
With Westrose’s collaborative, transparent approach, clients feel supported, informed, and confident at every stage of the renovation journey.
Curious how a full-service design–build approach could work for your renovation?
Connect with Westrose and explore what’s possible.
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